Challenge

• Growth, without investing!
• More structure, less overhead. Reliable execution, predictability
• Focus on the customer, not the projects...
• What is the true loading of my organization??? Where is my bottleneck?
• Bottom-up as well as top-down, employee ownership

Analysis

• Too much work  causes waiting time, longer projects and the constant need for priorities (congestion)
• Consequences: unclear priorities, not enough people for the work, longer projects, even more work
• How do we break this vicious cycle??? Where is the sweet spot?

Solution

• FLOW!
• Stable planning
• Real-time priorities, thorough preparation
• Predictable execution, early indication where work is queueing
• Fast help where needed

Implementation

• Why, What, How?
• Thoroug investigation and advice
• Active role for employees
• Active coaching during implementation

Four step implementation: